Privacy and Data Policy

This Privacy Policy explains how CasinoBuck collects, uses and protects the personal information you provide when you create an account, play games, make payments or otherwise use our site. We take your privacy seriously and describe below the types of data we collect, why we need it and how you can manage your information.

Types of data we collect

We collect information needed to operate an online casino account and comply with legal obligations. Broad categories include personal data, technical data and transactional data. Details are described in the subsections below.

Personal data

Personal data includes name, date of birth, address, email, telephone number, account credentials and identity documents you submit for verification (photo ID, proof of address). We also collect payment details required to process deposits and withdrawals, when you provide them.

Technical data

Technical data covers IP address, device type, operating system, browser information, browser cookies and app identifiers. We also record connection logs, game activity and other usage data to keep the service running and secure.

Transactional data

Transactional data includes deposits, withdrawals, bets, stake history, wins and losses, bonus activity and support communications. We keep this information to manage your account, process payments and meet regulatory and anti-fraud requirements.

How we use your information

We use personal and technical data to:

- create and administer your account and verify your identity;

- process deposits, withdrawals and account transactions;

- detect and prevent fraud, money laundering and abuse;

- provide customer support and respond to enquiries;

- comply with legal and regulatory obligations; and

- operate, analyse and improve our services, including basic marketing where you have consented.

Data protection practices

We protect data using industry-standard measures such as encryption in transit and at rest, access controls and regular security reviews. Access to personal information is limited to staff and service providers who need it to perform their duties. We train personnel on data handling and require third-party processors to keep information confidential.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and optional marketing. You can control cookie settings through your browser or via account preferences where available. Disabling certain cookies may affect site functionality.

User rights

You have rights to access, correct or request deletion of your personal information, to withdraw consent for marketing, and to request restriction of processing where applicable. You may also request a copy of the personal data we hold about you.

Access, correction and deletion

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before processing requests. We will review requests and respond within a reasonable timeframe as required by applicable law.

Information sharing and third parties

We share data with trusted third parties such as payment processors, identity verification providers, game and platform suppliers, analytics providers and regulators or law enforcement where required. These parties process data on our behalf and are contractually required to protect it. Data transfers outside Canada may occur when service providers operate in other jurisdictions.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will post the revised policy on the site and, where appropriate, notify you through your account or by email.

If you have questions about this policy or wish to make a privacy request, contact [email protected] or [email protected].